Receive and address difficulties and inquiries encountered by PCFs in using Co-opBank’s products and services, and resolve issues within Co-opBank’s scope of authority.
Provide training for PCFs on the electronic funds transfer system (CF-eBank) and other Co-opBank products and services for PCFs.
Coordinate with VAPCF to develop training plans and deliver training on credit operations, internal control, and internal audit for PCFs across the network.
In collaboration with the VAPCF, Co-opBank has developed 32 sets of model internal regulations for PCFs.
Promote and market products & services for PCFs, including those jointly developed by Co-opBank and PCFs.
Develop, design, and implement a unified brand identity system for People’s Credit Funds.
CONNECTION – SHARING – COOPERATION – DEVELOPMENT
CFeNetwork is the official internal communication and information-sharing channel of Co-opBank. It enables Co-opBank employees and PCF staff to connect swiftly, stay updated with real-time news, share experiences, collaborate effectively, and enhance work productivity.
Built on a secure, confidential, and user-friendly digital platform, the channel contributes to enhancing internal communication efficiency and fostering a culture of sharing and cooperation across the entire system.
Co-opBank Platform for PCF Care and Support
Connection – Support – Companionship – Digital Transformation
CFeCenter is Co-opBank’s online customer service and operational support platform, developed and operated to connect the Head Office, Branches, and People’s Credit Funds (PCFs) through a unified digital platform. Through CFeCenter, support requests, operational guidance, document retrieval, feedback submission, surveys, and communications are managed in a centralized, transparent, and fully traceable manner.
