Reducing service delivery time and improving customer satisfaction.

Minimizing printing and dossier courier costs.

Strengthening security and risk management. Customer dossiers are digitalized, centrally managed, and easily searchable.

Ensuring the integrity of the centralized process, preventing data and dossier fragmentation. Real-time automatic synchronization of customer information updates from Core Banking to CFePCF. Auto-filling customer data when printing forms.

Supporting operational oversight for decision-making, tracking, and customer dossier management.

Registering/modifying customer information

Enrolling in/modifying digital banking services: Current account opening, Co-opBank Mobile Banking, SMS Banking, Co-opBank Napas Chip Card, Alias Account…

Registering for overdraft limit loans

Transmitting documents from PCFs to Co-opBank

Transaction inquiry & complaints

PCFs wishing to register for the CFePCF system must complete Form No. 01/02/CFePCF and submit it to the Co-opBank Branch.

System Management and Access Account Registration:

• A minimum of two authorized staff members, including tellers and/or credit officers at the PCF.
• One approver: the Director/Chairperson (or an authorized representative) of the PCF.