In September, 2022, Co-opBank and the Strengthening People’s Credit Fund project (STEP) which is funded by Global Affairs Canada (GAC) jointly organized training courses to introduce and guide the use of PCF Reporting Management System (PRMS) and Customer Care Protocol and Cash Flow-Based Lending for 75 PCFs participating in the project.
As for the PRMS system, in order to collect aggregating data and in-depth reports to support Co-opBank in lending, managing and monitoring PCFs, it was jointly developed by the two parties in 2019 and was officially put into operation to replace the CF-eMIS system from October 1, 2020. The system extracts data from the reports sent by PCFs to the State Bank in accordance to Official Letter 2947/NHNN-DBTK, thereby processing information and producing 22 output reports which are divided into 5 groups, namely: key performance indicators, credit, capital mobilization, capital regulation and regulatory compliance. Co-opBank and the STEP project has received positive feedbacks and comments on the PRMS which have proven to be a powerful and efficient tool for strengthening Co-opBank’s capacity in monitoring and supervising the PCFs system.
From March 2022, the PRMS system has operated safely online thanks to the Web Application Firewall from the E-banking component of the project, PCFs can now be granted access to the PRMS system. Therefore, Co-opbank and the STEP Project collaborated to organize a training session to introduce an overview and guide the use of the PRMS system for 75 PCFs participating in the project to assist them in self-inspection, comparison and supervision, monitoring and preventing financial risks.
The coaching includes in house and on site sessions where the credit officers practice their skills in exchanging directly with the potential client. They also applied coding and analyzing information collected. Based on this information the credit officers can provide suggestion to approve/reject the loan application and recommend appropriate loan term, repayment schedule fitting the capital needs and the customer’s cash flow.
With provided tools, loan officers can also bring financial knowledge to clienteles during discussion, making sure they understand related terms and definitions, introduce to clients the business cycles and loan cycles with the methodology of cash flow based lending as well as providing videos/forms for clients to do follow-ups. All of these will help to create a trust-based relationship between client and the PCF, raise up the transparency, awareness, and satisfaction of client, reducing the delinquency risk
Following are some photos of the training workshops:
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