Privacy & Security

Privacy & Security

At Co-operative Bank of Vietnam (Co-opBank), we understand that protecting your personal information is one of your primary concerns when accessing and using our website. Co-opBank is committed to safeguarding your personal information in compliance with applicable laws and regulations and through the highest standards of security.

Privacy Principles

The information requested by Co-opBank is collected solely to better understand your needs and provide products and services that best meet your requirements.

• Co-opBank will not disclose your personal information to any individual or organization unless you have been notified and have given your consent, or where disclosure is required by applicable laws and regulations. 
• In certain circumstances, Co-opBank may be required to provide your information to competent government authorities in accordance with legal requirements. In such cases, Co-opBank ensures that any disclosure is made strictly in compliance with applicable laws while safeguarding your legitimate rights and interests. 
• Co-opBank’s security systems are designed, maintained, and rigorously protected to prevent unauthorized access to or misuse of your personal information by any individual, including Co-opBank employees. 
• Access to your personal information by authorized employees and/or other authorized individuals is strictly governed by Co-opBank’s internal security policies and procedures. 

Security Measures

All information submitted to Co-opBank through the Co-opBank website is protected using 256-bit Secure Socket Layer (SSL) encryption, ensuring maximum protection of customer data during transmission.

The servers hosting Co-opBank’s websites are protected by firewalls and intrusion detection and prevention systems (IDPS).

Co-opBank implements all reasonable and appropriate security measures to safeguard your personal information and complies with all applicable Vietnamese laws and regulations governing the storage and use of personal data.

Regarding cookies, Co-opBank’s websites do not collect customers’ personal information through cookies. Therefore, you may disable cookies in your web browser without affecting your access to the Co-opBank website.

Security Commitment

To ensure secure transactions and prevent online fraud, both you and Co-opBank play important roles in protecting your personal information. You should safeguard your account credentials by not sharing, disclosing, or allowing others to access or use your Username/Login ID and/or Password.

Co-opBank is committed to protecting your information using the highest possible security standards. However, you acknowledge that you will be responsible for any losses equivalent to the value of unauthorized transactions conducted through your account where such transactions occur without any fault or negligence on your part.

To protect your Username/Login ID and/or Password, you are advised to observe the following security practices:

• Do not disclose your Username/Login ID and/or Password to anyone, or record them in places where they may be easily seen or accessed by others. 
• When creating a password, avoid using easily identifiable information such as your name, date of birth, telephone number, or any obvious combinations derived from such information. 
• Always log out of the system and close your web browser before leaving your computer, even for a short period. 
• If you suspect that your password has been compromised, change it immediately. If necessary, promptly contact Co-opBank for assistance via our Customer Service Hotline: 1900 54 55 54. 

Linked Websites

Co-opBank is not responsible for the safety, security, content, information, documents, products, or services provided on any third-party websites linked to this website. When accessing or using such linked websites, you are subject to their respective security and privacy policies and assume full responsibility for any risks, losses, or damages arising from your access to or use of those websites.