Effective January 19, 2026, the Co-operative Bank of Vietnam (Co-opBank) officially launched the C-Agent AI Chatbot on its website to enhance customer experience and optimize customer support services.
A New Milestone in the Digital Transformation Journey
In alignment with its comprehensive digital transformation strategy, Co-opBank has consistently leveraged advanced technologies to modernize its products and services. C-Agent represents more than an automated Q&A tool—it serves as an intelligent digital assistant that enables Co-opBank to bridge service gaps and deliver optimized customer support to People’s Credit Funds (PCFs) and millions of customers nationwide.
What benefits does C-Agent bring ?
Instead of contacting call centers or waiting for manual responses, PCFs and customers can now instantly access information with just a few clicks:
– Products and services: Detailed information on loan packages, card services, digital banking, and other financial products and services.
– Quick inquiries: Updates on current interest rates and ongoing promotional programs.
– Operational support: Access to regulations, documents, and answers to frequently asked questions (FAQs).
– 24/7 support: Assistance anytime, anywhere, ensuring a seamless and uninterrupted service experience.
How to start chatting with C-Agent
The launch of the C-Agent AI Chatbot marks an important milestone in Co-opBank’s journey toward building a modern, user-friendly, and customer-centric digital ecosystem. Feedback and contributions from customers and PCFs will serve as a valuable foundation for Co-opBank to further refine, upgrade, and expand the chatbot’s automated features in the future.
